This Privacy Policy (“Policy”) describes how [Company Legal Name] (“Velora,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our websites, products, and services (collectively, the “Service”).
1. Information we collect
1.1 Information you provide
- Account information (name, email, password, company name).
- Billing information (billing address, payment details via our payment processor).
- Customer Content you upload or input (contacts, messages, form submissions, CRM data).
- Support communications (emails, chat transcripts, attachments).
1.2 Information collected automatically
- Device & usage data (IP address, browser type, pages viewed, actions taken).
- Log data (timestamps, crash reports, diagnostic events).
- Cookies & similar technologies (see “Cookies” below).
1.3 Information from third parties
- Integrations you connect (calendar, CRM, email/SMS providers), depending on your settings.
- Payment processors (confirmation of payment status; we typically don’t store full card numbers).
2. How we use information
- Provide, maintain, and improve the Service.
- Set up accounts, authenticate users, and prevent fraud/abuse.
- Process payments and manage subscriptions.
- Send transactional messages (e.g., receipts, account notices, service updates).
- Provide customer support and respond to requests.
- Analyze performance and usage to improve features and reliability.
- Comply with legal obligations and enforce our Terms.
3. AI features and processing
If you enable AI features, we may process Customer Content to generate responses, summaries, routing, or automation. You control what you input, what data sources you connect, and how outputs are used.
- We use AI processing to provide requested features and improve the Service.
- You are responsible for reviewing outputs before sending to your leads/customers.
- You can restrict what data is sent to AI features via your settings (where available).
4. How we share information
We may share information with:
- Service providers (hosting, analytics, email/SMS delivery, customer support tools) who process data on our behalf under contractual obligations.
- Payment processors to handle billing and transactions.
- Integrations you choose (e.g., CRM/calendar) based on your configuration and authorization.
- Legal and safety disclosures when required by law or to protect rights, safety, and security.
- Business transfers (e.g., merger, acquisition, or asset sale), subject to this Policy.
We do not sell personal information in the ordinary sense. If applicable law defines “sell” or “share” differently, see the “Your choices” section below.
5. Cookies and tracking
We use cookies and similar technologies to operate the Service, remember preferences, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
- Essential: required for login/session/security.
- Functional: preferences and UI behavior.
- Analytics: performance measurement and improvements.
6. Data retention
We keep information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and your account settings.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. Your choices and rights
- Account settings: update profile info and preferences.
- Marketing emails: unsubscribe using the link in messages.
- Cookies: manage via browser settings.
- Access, deletion, correction: depending on your location, you may request access, correction, deletion, or portability of your personal information.
To make a request, contact us at [[email protected]]. We may verify your identity and request details.
9. International data transfers
We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
10. Children’s privacy
The Service is not directed to children under [13/16] (depending on your jurisdiction), and we do not knowingly collect personal information from children.
11. Changes to this Policy
We may update this Policy from time to time. If changes are material, we will provide notice as required by law. Continued use of the Service after the effective date means you accept the updated Policy.
12. Contact
- Email: [[email protected]]
- Address: [Company Address]
If you are a business customer and process personal data on behalf of your own customers, you may need a separate Data Processing Addendum (DPA). Contact us for details: [[email protected]].